Privacy & security

Private by design, not by setting.

Preparing a difficult conversation or a people decision involves sensitive thinking. Pygar separates your private work from the organisation features used to manage teams and voluntarily share communication preferences.

Enforced by the database

Every private record is protected by row-level rules that only allow its owner to read it. Pygar support sees a situation only if you give them access, for up to seven days.

Admins can't look in

Organisation roles manage structure and invitations — never private sessions, situations or notes.

Sharing is always opt-in

Your Communication Card is shared only if you list it in your team directory or share it with your organisation’s managers, and you can withdraw it at any time.

Your pasted text stays data

Anything you paste is treated as information for that task only. Pygar never reads your inbox or chats.

Safety checks first

Requests are screened before any preparation is generated, and People Decision Check never decides for you.

Export and account closure

Download the account records included in your export, or schedule voluntary account closure after 30 days, with cancellation available before deletion. Privacy rights requests, including statutory erasure requests, are handled separately.

Your preparation is not your organisation’s directory.

A Difficult Conversation brief can include your understanding of a situation, evidence to gather and words you may wish to practise. It remains in your personal workspace. Managers and admins cannot open it simply because they manage your organisation.

A Communication Card is different. You decide if your preferences are listed in a team directory or shared with eligible managers. The Card is not a window into your private sessions.

How voluntary Communication Cards work
Example of a private Difficult Conversation preparation brief in the Pygar product
An example private preparation brief, not a team directory record.

For a privacy rights or data erasure request, use the contact form. Voluntary 30-day account closure is a separate process. Read our privacy policy and terms of service.

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