My tier did not upgrade after payment
Subscription status is updated from Stripe events. Refresh Account & billing; if a completed payment is still not reflected, contact support with the receipt or invoice identifier.
Subscription state is updated from Stripe events. If a completed payment is not reflected:
- Refresh Account & billing and check the displayed plan and status.
- Open the customer portal from that page if the subscription is active and you need to verify the billing record or invoice.
- If the plan is still wrong, contact support with your account email, payment date and the Stripe receipt or invoice identifier. Do not send card details.